Welcome to the FitFuel FAQ Page!
Have questions about FitFuel meal plans? We’ve got answers! Below, you’ll find solutions to the most common questions about our healthy, chef-crafted meal delivery service. If you don’t see what you’re looking for, feel free to contact us here.
General Questions
What is FitFuel?
FitFuel is a meal delivery service that provides fresh, healthy, and chef-prepared meals designed to help you stay on track with your nutrition goals. Whether you’re looking to lose weight, gain muscle, or simply eat healthier, we have meal plans tailored for you.
Who are FitFuel meal plans for?
FitFuel is perfect for busy professionals, fitness enthusiasts, and anyone who wants nutritious, ready-to-eat meals without the hassle of cooking. Our meals are designed for all dietary preferences, including vegetarian, keto, and high-protein options.
Are the meals fresh or frozen?
All FitFuel meals are prepared fresh and never frozen. We use high-quality ingredients and flash-chill our meals to lock in freshness before delivering them straight to your door.
Pricing & Payments
How much does FitFuel cost?
We offer flexible plans starting at $8.99 per meal, with options for weekly, bi-weekly, and monthly subscriptions. You can customize your plan based on your dietary needs and meal frequency. Visit our pricing page for more details.
Do you offer discounts or promotions?
Yes! First-time customers get 10% off their first order with the code FUEL10. We also offer referral discounts and special promotions throughout the year.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and Apple Pay for secure and convenient payments.
Can I cancel or pause my subscription?
Absolutely! You can manage your subscription anytime through your FitFuel account dashboard. Whether you need to pause, skip a week, or cancel, we make it easy to adjust your plan to fit your needs.
Meal Plans & Delivery
How does the meal delivery process work?
Once you sign up, simply select your preferred meals for the week. Our chefs will prepare your meals fresh, and we’ll deliver them directly to your doorstep in temperature-controlled packaging.
Can I customize my meals?
Yes! We offer fully customizable meal plans. Whether you need extra protein, fewer carbs, or dairy-free options, you can tailor your selections to match your dietary preferences.
How long do the meals stay fresh?
Our meals stay fresh for 5-7 days when refrigerated. Each meal includes a “best by” date to ensure optimal taste and quality.
Where do you deliver?
We currently deliver to all 50 U.S. states with free shipping on orders over $100. Check our delivery page to see estimated shipping times for your area.
Dietary & Nutrition Information
Are FitFuel meals suitable for specific diets?
Yes! We offer meal plans for various dietary needs, including:
- Keto – Low-carb, high-fat meals.
- Vegetarian & Vegan – Plant-based options.
- High-Protein – Designed for muscle growth.
- Gluten-Free – Meals without wheat or gluten ingredients.
Do FitFuel meals contain preservatives or artificial ingredients?
No. We believe in clean eating, which means all our meals are free from artificial preservatives, additives, and processed sugars.
Are the meals allergy-friendly?
We list all ingredients on our website and provide detailed allergen information. However, our meals are prepared in a facility that processes nuts, dairy, and gluten, so we recommend checking labels carefully.
Shipping & Returns
How long does shipping take?
Orders are processed within 24 hours, and meals arrive within 2-4 business days depending on your location. You’ll receive tracking updates once your order has shipped.
What if I’m not home during delivery?
No worries! Our meals are delivered in temperature-controlled packaging with ice packs to keep them fresh for up to 8 hours at your doorstep.
Do you offer refunds or returns?
Since our meals are perishable, we do not accept returns. However, if you experience any issues with your order, please contact us within 24 hours of delivery, and we’ll make it right.
Account & Support
How do I contact customer support?
Our support team is available Monday–Friday, 9 AM – 6 PM EST. You can reach us via:
- Live Chat: Available on our website.
- Email: support@fitfuel.com
- Phone: (888) 555-1234
How do I update my account information?
You can update your billing details, delivery preferences, and meal selections anytime by logging into your FitFuel account dashboard.
Can I refer friends and earn rewards?
Yes! Our referral program rewards you with $20 off your next order for every friend who signs up using your unique referral link. They’ll also get $10 off their first order!
Still Have Questions? We’re Here to Help!
If you didn’t find the answer you were looking for, feel free to contact our support team. We’re happy to assist you!